To begin a consultation, simply email us at our provided Gmail address. We’ll send you a form to fill out with all the necessary information about your pet, including their medical history, symptoms, and other relevant details. Once we receive your completed form, we will review it and respond with a consultation email tailored to your pet’s needs.

Our consultation fees vary depending on the type and complexity of the service required. Basic email consultations start at an affordable rate, while video consultations may incur additional costs. Please contact us for detailed pricing information.

The form is straightforward and designed to capture all essential details about your pet. You’ll need to provide:
Your pet’s name, age, breed, and gender.
Any symptoms or health concerns.
Relevant medical history, such as previous illnesses or treatments.
Photos or videos (if applicable).
Complete the form as thoroughly as possible to ensure we can provide accurate advice.

Yes! Images and videos are incredibly helpful for understanding your pet’s condition. You can upload them directly in the form or email them to us. If you’re unsure how to do this, feel free to reach out, and we’ll guide you through the process.

Once we receive your completed form, our veterinary team will review the details and prepare a consultation email with advice, recommendations, or further instructions. If we determine that a video call is necessary, we will contact you to schedule it at a convenient time.

To prepare for a video consultation:

Ensure you have a stable internet connection.
Choose a quiet, well-lit space for the call.
Have your pet nearby and ready for examination.
Keep any relevant medical records or recent reports accessible.
We will provide additional instructions if required before the call.¹

In most cases, our team will assess the details from your submitted form and decide if a video consultation is necessary. Conditions requiring a closer look, such as visible injuries or behavior observations, may prompt a video call recommendation.

The consultation email will include:
A detailed analysis of the information you provided.
Recommendations for treatment or next steps.
Advice on whether in-person veterinary care is needed.
Additional tips or resources tailored to your pet’s condition.

During the video consultation, our veterinarian will:
Discuss your pet’s symptoms and medical history.
Observe your pet’s behavior, movements, or visible conditions.
Provide real-time advice and recommendations.
Answer any questions or concerns you may have.

Our services include consultations and advice. However, prescriptions may require an in-person visit to a licensed veterinary clinic, depending on your region’s laws. We will guide you on the next steps if a prescription is necessary.

While not always required, providing your pet’s medical records can greatly enhance the accuracy of our recommendations. If available, please upload or email any relevant documents, such as past diagnoses, lab results, or vaccination history.

Our consultations are designed to provide:

Expert advice for managing common conditions and concerns.
Early detection of serious health issues requiring urgent care.
Guidance on improving your pet’s health and well-being.
While our consultations are not a substitute for in-person veterinary visits, they are an excellent starting point for addressing your pet’s needs.

Email consultations allow us to thoroughly analyze your pet’s condition and respond with detailed, thoughtful advice. This method also ensures convenience and accessibility for pet owners who may not need an immediate video consultation.

If you have more than one pet, please complete a separate form for each. This ensures we have detailed information about each pet to provide accurate advice. If the cases are related, mention this in your email, and we’ll streamline the process where possible.

Yes, if our suggested time doesn’t suit you, simply let us know, and we’ll do our best to accommodate your schedule.

No, we do not record video consultation calls to maintain your privacy and confidentiality. However, we do keep records of consultation notes for follow-up purposes if needed.